Can not export pdf


#1

Since I updated my iPad to the latest iOS and app update I can’t save any word file to PDF. It says can not export PDF. Then in the document menu it shows a 0 kb PDF file saved today which can’t be deleted or opened…
Am I missing something or is it a bug?


#2

I have just deleted and reinstalled the app, all that achieved was to delete all my files, I still can’t save to PDF


#3

Hi Kiwi.

Sorry you are having trouble with SO2.

What version of iOS are you now running on your device?

What version of SO2 you are running? The latest is 2.3.21 so if you are not running that one, I’d recommend updating the app.

Thanks.

Ron
SmartOffice Support


#4

I’m running 2.3.27 and iOS 8.4.1 so the latest version of both- there’s no updates available.
It has been working fine up until 2 weeks ago ( I have since updated the app and my IOS) now it doesn’t work on word docs that I alter monthly and save as PDF.
But if I open a new document it will save as PDF I have just discovered.

The old doc won’t save as PDF and then leaves a ghost 0kb file that can’t be opened or deleted.


#5

Hi Kiwi.

Thanks for the additional detail.

Can you send me a copy of the file that will not convert to PDF? If you would like to keep the document private, I’ll send you my email address off the forum. (I’ll do that in a minute.)

Thanks.

Ron
SmartOffice Support