I'm sorry you're having trouble with SO2. In order investigate we could use some additional information:
• Device make and model
• Operating system version
• SO2 version
• Document type (DOC, DOCX, XLS, XLSX, PPT, PPTX)
• Document language
• Storage location (Local, Box, Dropbox, Google Drive)
• Software Source (Amazon, Google Play, Apple Store)
In addition, can you tell us if you're getting an error message, and if so, upload a screen shot here?
Thank you for contacting us.