Sorry you are having issues interacting with Good Share. We’ll try to get this sorted.
Could you confirm whether this is Android or iOS please? We have had various intermittent issues sharing files from GoodShare with previous versions so its quite possible this is a bug rather than a configuration issue. The probem seems to be in the way Good Share runs Smart Office to do the secure transfer, and occasionally it would fail to transfer the document (and then the app shuts down). Sometimes retrying the share from Good Share to Smart Office a number of times would work but obviously that’s not a solution.
If you could also let me know which version of Good Share you are using that would help us trying to reproduce the problem.
I’m slightly puzzled by the 60 day trial thing - could you tell me where you downloaded the app from please, and where it said that it was a 60 day trial? It is possible your company is doing a trial of SmartOffice for Good, so they may have indicated that in the email they sent you with the activation key. It may be worth following that up with your IT department and let me know if they can’t explain that either.
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