Some password protected Word 2013 docs do not prompt for password


There seems to be a problem opening certain word files which are password protected.

The file opens but it just has a warning triangle and states “Document is password protected” with no option for entering a password and an OK button.

I am happy to send through a sample document if this helps or are there known instances where password protected documents cannot be opened?

thank you



Hi Steve

Is the file a .docx or a .doc? SmartOffice currently only supports opening password protected .docx files. If it is a .docx file, please do send it to us (you can reply to this email attaching the file).

The password protection on .doc files is very insecure (trivial to crack) so Microsoft (and ourselves at Artifex) recommend not using password protected .doc files.